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What to do if you have a complaint

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It is our intention to provide you with a high level of customer service at all times. If there is an occasion when we do not meet these standards and you wish to register a complaint, please write to our Network: 

 

Compliance Department

Connect IFA Ltd

39 Station Lane, Hornchurch, RM12 6JL

Telephone (0) 1708 676110

 

If we do not resolve the complaint to your satisfaction internally, you can also contact:

The Financial Ombudsman Service

Telephone 0800 023 4567

Website: http://www.financial-ombudsman.org.uk/

London | Surrey | Derby
4, St George's House
Vernon Gate
Derby DE1 1UQ
United Kingdom
12, Hay Hill
Mayfair
London W1J 8NR
United Kingdom
Contact
Mustafa Bilal
CEO
mbilal@rockridgefinance.com
+ 44 (0) 74 9762 1383 (mobile/WhatsApp)
+ 44 (0) 330 043 0763 (office)
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Rockridge Finance is a trading style of Crystal Clear Commercial Ltd. (FCA number 1027373) which is an appointed representative of Connect IFA Ltd (FCA number 441505) authorised and regulated by the Financial Conduct Authority. Your home / property may be repossessed if you do not keep up with repayments on your mortgage. Think carefully before consolidating other debts against your property. The FCA does not regulate some business buy-to-let mortgages and commercial mortgages to limited companies. 


Crystal Clear Commercial Ltd  is registered in England & Wales under number 16128117. Registered address 4 St Georges House, Vernon Gate, Derby, England, DE1 1UQ. 

Crystal Clear Commercial Ltd is registered with the Information Commissioner Office (ICO) registration number ZB845311

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